Effective Date: 28th August 2024
 
1. Introduction
 
Welcome to Innzoy Hotels and Guest Houses, operated by Switch Properties India Private Limited ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your data under the General Data Protection Regulation (GDPR).
 
2. Data Controller
 
The data controller responsible for your personal information is:
Switch Properties India Private Limited 
4th Floor, Sri Sai Sigma 2, Kondapur, Hyderabad, Telangana - 500084 
Email: enquiry@innzoy.in
 
3. Information We Collect
 
We may collect and process the following categories of personal data:
 
Personal Identification Information: Name, email address, phone number, passport details, and any other information you provide during booking.
Payment Information: Credit/debit card details and other billing information.
Booking and Stay Information: Details of your reservations, stay preferences, special requests, and transaction history.
Technical Data: IP address, browser type, operating system, and other details automatically collected when you visit our website.
Communication Data: Records of your communications with us, including email, chat, and customer service interactions.
Marketing Preferences: Your preferences regarding receiving marketing communications from us.
 
4. How We Use Your Data
 
We process your personal data for the following purposes:
 
To Facilitate Bookings: To process and manage your hotel and guest house reservations.
To Provide Customer Service: To address inquiries, requests, and issues related to your bookings or stay.
To Process Payments: To securely handle transactions and prevent fraud.
To Improve Our Services: To analyse usage patterns and enhance the user experience on our website.
To Send Marketing Communications: To send promotional offers and updates, provided you have opted in to receive such communications.
To Comply with Legal Obligations: To fulfil our legal and regulatory requirements.
 
5. Legal Basis for Processing
 
We process your personal data based on the following legal grounds:
 
Contractual Necessity: Processing your data is necessary to fulfill our contract with you (e.g., processing bookings, payments).
Legitimate Interests: We may process your data to improve our services, provided that our interests are not overridden by your rights.
Consent: We rely on your consent for sending marketing communications and for any other processing that requires explicit consent under GDPR.
Legal Obligations: We process your data to comply with applicable laws and regulations.
 
6. Data Sharing and Transfers
 
We may share your personal data with:
 
Service Providers: Third-party vendors who assist us with booking management, payment processing, IT services, and marketing.
Legal Authorities:  When required by law or to protect our legal rights, we may disclose your data to law enforcement or other authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
 
7. International Data Transfers
 
As we operate in India, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers are made in compliance with GDPR requirements, including the use of standard contractual clauses or other appropriate safeguards.
 
8. Data Security
 
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
 
9. Data Retention
 
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When your data is no longer required, we will securely delete or anonymize it.
 
10. Your Rights
 
Under GDPR, you have the following rights regarding your personal data:
 
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data, subject to certain conditions.
Right to Restriction: You can request the restriction of processing your data under certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
Right to Withdraw Consent: You can withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
 
11. Cookies
 
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
 
12. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, by other communication channels.
 
13. Contact Us
 
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Switch Properties India Private Limited 
4th Floor, Sri Sai Sigma 2, Kondapur, Hyderabad, Telangana - 500084 
Email: enquiry@innzoy.in