Effective Date: 28th August 2024
 
Welcome to Innzoy Hotels and Guest Houses ("Website"), owned and operated by Switch Properties India Private Limited ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our Website and the services we provide. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.
 
1. Definitions
 
"Guest" or "you" refers to any person or entity that uses our Website or books accommodations through our services.
"Accommodation" refers to any hotel room, guest house, or other lodging options offered by Innzoy Hotels and Guest Houses.
"Booking" refers to the reservation of accommodations made through our Website or other communication channels.
 
2. Services Provided
 
Innzoy Hotels and Guest Houses provides accommodations for business people and travelers. Our services include:
 
 Online booking and reservation of hotel rooms and guest houses
 Payment processing for bookings
 Customer support and assistance with bookings and accommodations
 Providing information about our properties and amenities
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3. Eligibility
 
To make a booking or use our services, you must:
 
 Be at least 18 years of age or the legal age of majority in your jurisdiction.
 Have the legal authority to enter into a binding contract.
 Provide accurate and complete information during the booking process.
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4. Booking and Reservations
 
Booking Process: Bookings can be made through our Website or by contacting us directly. You are responsible for ensuring that all information provided during the booking process is accurate and complete.
Confirmation: A booking is confirmed only when you receive a confirmation email from us. The confirmation will include details of the accommodation, check-in and check-out times, and any additional services requested.
Cancellations and Modifications: Cancellations or modifications to your booking must be made in accordance with our cancellation policy, which will be provided at the time of booking. Fees may apply for cancellations or modifications made after the specified period.
 
5. Fees and Payment
 
 Room Rates: The rates for our accommodations are displayed on our Website and may vary based on availability, season, and other factors. All rates are subject to applicable taxes and fees.
 Payment Terms: Full payment for your booking is required at the time of booking or as specified in the booking confirmation. We accept various payment methods, including credit/debit cards and online payment platforms.
 Currency: All payments are processed in Indian Rupees (INR). Any currency conversion fees or charges imposed by your bank or payment provider are your responsibility.
 Late Payments: Failure to make payment by the specified due date may result in the cancellation of your booking.
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6. Check-In and Check-Out
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 Check-In: Check-in times will be specified in your booking confirmation. Early check-in may be available upon request, subject to availability and additional charges.
 Check-Out: Check-out times will also be specified in your booking confirmation. Late check-out may be available upon request, subject to availability and additional charges.
 Identification: Guests are required to present valid identification (such as a passport, driver's license, or Aadhar card) at check-in. We reserve the right to refuse accommodation if proper identification is not provided.
 
7. Guest Responsibilities
 
As a guest, you agree to:
 
 Abide by all house rules and policies provided at the time of booking or upon check-in.
 Use the accommodation and facilities responsibly and not cause damage to the property.
 Respect the privacy and comfort of other guests and neighbors.
 Ensure that all information provided during the booking process is accurate and up-to-date.
 
8. Cancellations, Refunds, and No-Shows
 
 Cancellations: You may cancel your booking in accordance with our cancellation policy. Refunds, if applicable, will be processed within a reasonable time after the cancellation.
 No-Shows: If you fail to check in on the scheduled arrival date without prior notification, the booking will be considered a no-show, and no refund will be provided.
 Force Majeure: We are not responsible for cancellations or interruptions caused by events beyond our control, such as natural disasters, pandemics, or government actions. In such cases, refunds or rescheduling will be handled on a case-by-case basis.
 
9. Limitation of Liability
 
 No Warranty:Our services and accommodations are provided on an "as-is" basis. We do not warrant that our services will be uninterrupted, error-free, or meet your specific needs.
 Limited Liability: To the fullest extent permitted by law, Switch Properties India Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or in connection with your use of our services or accommodations.
 Maximum Liability: Our total liability to you for any claim arising out of or relating to your stay shall not exceed the amount you have paid for the accommodation in the booking at issue.
 
10. Indemnification
 
You agree to indemnify, defend, and hold harmless Switch Properties India Private Limited, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
 
 Your breach of these Terms
 Your violation of any applicable laws or regulations
 Your negligence or wilful misconduct
 Any claims by third parties arising from your stay at our properties
 
11. Intellectual Property
 
 Ownership: All content on our Website, including text, graphics, logos, and software, is the property of Switch Properties India Private Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.
 License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal use in connection with booking accommodations. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
 
12. Privacy Policy
 
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.
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13. Changes to the Terms
 
We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes by posting the updated Terms on our Website. Your continued use of the Website or services after any changes signifies your acceptance of the new Terms.
 
14. Governing Law and Jurisdiction
 
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
 
15. Contact Information
 
If you have any questions or concerns about these Terms or our services, please contact us at:
Switch Properties India Private Limited 
4th Floor, Sri Sai Sigma 2, Kondapur, Hyderabad, Telangana - 500084 
Email: enquiry@innzoy.in
 
16. Miscellaneous
 
 Entire Agreement: These Terms, together with the Privacy Policy and any other agreements between you and us, constitute the entire agreement between you and Innzoy Hotels and Guest Houses regarding the use of our Website and services.
 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
 Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.